Customer Service

Online Order Information

To make a purchase, simply browse or search our catalog, add a quantity for the products you want to purchase and click the "buy" button. Once added to the shopping cart, you can adjust your quantities, continue to shop or checkout using our secure form. Our website uses 128-bit encryption technology to secure your sensitive data, so shop with confidence!

Please note we require a minimum online purchase of $50.

Shipping Information

Standard UPS shipping charges on all orders, exluding items marked "Extra Shipping Charges Apply"

We ship using standard UPS Ground service. UPS 2nd Day Air or Next Day Air service is available at an additional charge.

Shipping charges quoted online are to destinations within the continental United States only. Please call for shipping charges on orders to be shipped outside the continental United States or for special requests.

Terms of Payment

Checks, money orders, Visa, Mastercard, American Express, and government purchase cards are accepted. Purchase order accounts from government agencies, municipalities and major commercial institutions are accepted. Pacific Plumbing Specialties reserves the right to refuse service and/or terminate accounts at its discretion.


Any applicable local and / or state taxes shall be added to the order and be paid by the buyer.


Prices are subject to change without notice. Pacific Plumbing Specialties reserves the right to correct pricing errors without notice.


Quotes for large quantities will be considered. Please call a Pacific Plumbing Specialties sales rep for large quantity quotes.

Return and Claims

All goods wished to be returned for credit must have prior authorization first. No credit will be issued on special order items. A 25% restocking charge will be assessed against all authorized returns unless the return is a result of our error or manufacturer defect. Any claims against shortages must be reported to Pacific Plumbing Specialties within 2 working days after receipt of merchandise.